Frequently Asked Questions and Solutions

Yes, we offer logo, theme, and language customization based on your needs.

Normally 7–15 days depending on the model and quantity.

 Yes, all machines come with a 1-year warranty and lifetime technical support.

Yes, we provide video inspection or live video call testing before delivery.

All machines come with manuals and video guides. We also provide online support.

Soul warp comes with a 12-month warranty, covering both parts and labor.

Yes, Soul warp is designed to be family-friendly and is suitable for players aged 5 and above.

Yes, we offer full customization options, including logo placement, machine name design, and acrylic panel customization.

No, Soul warp is easy to install and comes with clear instructions. If needed, our technical support team can assist with the setup.

Soul warp offers three different scenes and three difficulty levels. You can choose the level and obstacles according to your level and preferences.

This is a single player game and does not currently support online connectivity.

Our customer service team provides full technical support via phone, email, and online assistance. We also offer spare parts and maintenance services to keep your machine in top condition.

Replacement parts can be purchased directly through our official distributor network or by contacting our customer service team.

Cupid's arrow comes with a 12-month warranty, covering both parts and labor.

Yes, Cupid's arrow is designed to be family-friendly and is suitable for players aged 5 and above.

Yes, we offer full customization options, including logo placement, machine name design, and acrylic panel customization.

No, Cupid's arrow is easy to install and comes with clear instructions. If needed, our technical support team can assist with the setup.

Our customer service team provides full technical support via phone, email, and online assistance. We also offer spare parts and maintenance services to keep your machine in top condition.

Replacement parts can be purchased directly through our official distributor network or by contacting our customer service team.

Hercules comes with a 12-month warranty, covering both parts and labor.

Yes, it is designed to be family-friendly and is suitable for players aged 5 and above.

Yes, we offer full customization options, including logo placement, machine name design, and acrylic panel customization.

No, it is easy to install and comes with clear instructions. If needed, our technical support team can assist with the setup.

Our customer service team provides full technical support via phone, email, and online assistance. We also offer spare parts and maintenance services to keep your machine in top condition.

Replacement parts can be purchased directly through our official distributor network or by contacting our customer service team.

Monster Smash comes with a 12-month warranty, covering both parts and labor.

Yes, it is designed to be family-friendly and is suitable for players aged 5 and above.

Yes, we offer full customization options, including logo placement, machine name design, and acrylic panel customization.

No, it is easy to install and comes with clear instructions. If needed, our technical support team can assist with the setup.

Our customer service team provides full technical support via phone, email, and online assistance. We also offer spare parts and maintenance services to keep your machine in top condition.

Replacement parts can be purchased directly through our official distributor network or by contacting our customer service team.

Global Tour comes with a 12-month warranty, covering both parts and labor.

Yes, Global Tour is designed to be family-friendly and is suitable for players aged 5 and above.

Yes, we offer full customization options, including logo placement, machine name design, and acrylic panel customization.

No, Global Tour is easy to install and comes with clear instructions. If needed, our technical support team can assist with the setup.

Our customer service team provides full technical support via phone, email, and online assistance. We also offer spare parts and maintenance services to keep your machine in top condition.

Replacement parts can be purchased directly through our official distributor network or by contacting our customer service team.

Snow Storm comes with a 12-month warranty, covering both parts and labor.

Yes, Snow Storm is designed to be family-friendly and is suitable for players aged 5 and above.

Yes, we offer full customization options, including logo placement, and acrylic panel customization.

No, Snow Storm is easy to install and comes with clear instructions. If needed, our technical support team can assist with the setup.

Our customer service team provides full technical support via phone, email, and online assistance. We also offer spare parts and maintenance services to keep your machine in top condition.

Replacement parts can be purchased directly through our official distributor network or by contacting our customer service team.

Happy Racing comes with a 12-month warranty, covering both parts and labor.

Yes, Happy Racing is designed to be family-friendly and is suitable for players aged 5 and above.

Yes, we offer full customization options, including logo placement, machine name design, and acrylic panel customization.

No, Happy Racing is easy to install and comes with clear instructions. If needed, our technical support team can assist with the setup.

Happy Racing offers a variety of race tracks and cars, each with unique attributes. You can choose from different environments like city streets, forests, and futuristic tracks.

An air hockey arcade machine is an interactive game where two players use paddles to hit a puck across a smooth table surface. A cushion of air is blown through tiny holes to reduce friction, allowing the puck to glide quickly.

Most standard air hockey tables are designed for 2 players, but some models are built for 4-player or team play.

Yes. Most air hockey arcade machines feature a digital LED scoreboard that automatically tracks points for each player.

The airflow is powered by a built-in blower motor and is constant during gameplay to ensure smooth puck movement. Our machines use high-performance fans for consistent air output.

Absolutely! We provide OEM/ODM customization, including branding, cabinet design, LED lighting color, and even gameplay sound effects.

Our machines can be equipped with coin acceptors, token systems, or swipe card readers, based on your operational needs.

Yes, we provide a 1-year warranty and lifetime technical support. Our team offers video guidance, manuals, and spare parts if needed.

A basketball arcade machine is a coin-operated amusement game that allows players to shoot basketballs into a hoop within a limited time to score points. It’s popular in arcades, FECs, and sports-themed venues.

Most machines support 1 player per unit, but multiple units can be linked together for competitive multiplayer modes (e.g., 2–4 players).

Yes! You can set different levels of difficulty by adjusting hoop movement speed, time limit, scoring rules, and round settings.

Depending on the model, the hoop may be stationary or move left and right to increase difficulty in later stages or challenge modes.

Basketball machines are mainly designed for indoor use. However, we offer weatherproof or customized outdoor models upon request.

Our machines are compatible with coin acceptors, token systems, card readers, or can be set to free play for events or private use.

Yes! We support OEM & ODM customization, including logo printing, cabinet color, LED light effects, and screen graphics.

Yes. All our basketball arcade machines come with a 1-year warranty, along with lifetime technical support and access to spare parts.

Yes, we support OEM services for branding, colors, and prize customization.

 Most clients report full ROI within 1–3 months depending on location and traffic.

Not at all. It’s designed for easy access to internal parts for refilling and maintenance.

 Yes, we offer optional upgrades for card readers and QR code payment systems.

 One year warranty on key components, with lifelong technical support.

Yes, all of our kids' arcade machines are designed with safety as a top priority, using smooth edges, non-toxic materials, and age-appropriate gameplay.

Our kids’ machines are typically suitable for children aged 3 to 12 years, depending on the specific game design and difficulty level.

Yes, many of our machines come with adjustable settings, such as game speed, round duration, or score thresholds, to suit different age ranges and player abilities.

Yes, some models include ticket payout systems to encourage engagement and reward play. We also offer non-redemption versions upon request.

Our machines can be configured to accept coins, tokens, card swipes, or set to free play mode for private or event use.

Absolutely! We offer OEM & ODM services, including custom cabinet colors, logos, artwork, game characters, and sound effects.

Yes. All machines are designed for low maintenance, with simple internal structures and easily replaceable parts. User manuals and support videos are provided.

Yes, we provide detailed English manuals, operation videos, and online technical support to help with setup and troubleshooting.

Yes! All machines come with a 1-year warranty and lifetime technical support, including spare parts supply and online assistance.

A skill-based ticket machine is an arcade game where players use timing, coordination, or precision to win. Unlike luck-based machines, rewards are determined by the player's actual performance.

Traditional ticket games often rely on chance (like spinning wheels), while skill-based games require real control, such as aiming, tapping, rotating, or catching — giving players a sense of fairness and challenge.

Most are designed for ages 6 and up, but we also offer kid-friendly models with simplified gameplay and adjustable difficulty levels.

Yes! Operators can set ticket output, game duration, sensitivity, and win thresholds according to their business needs and target audience.

Absolutely. Skill-based machines offer high replay value, encourage competition, and are often more engaging, leading to longer play time and better revenue.

Yes. All machines support coin, token, or card reader systems, and we can configure them to match your local payment method.

Yes! We provide OEM & ODM services, including cabinet design, theme customization, logo printing, language, and ticket system integration.

Both! We offer ticket-only machines as well as models with dual reward systems, such as ticket + capsule prize, ticket + gift box, or direct prize vending.

Players rotate a large mechanical wheel to control a circular maze. The goal is to guide the ball through the maze and drop it into the center jackpot hole. The better the control, the higher the ticket reward.

Maze Treasure Hunter is a 100% skill-based redemption game. Players must use timing and coordination to control the maze — no randomness involved.

Yes! The machine supports customizable difficulty settings, including rotation sensitivity, ball speed, and ticket payout rates, allowing operators to optimize revenue and player experience.

It’s ideal for family entertainment centers (FECs), shopping malls, arcades, and indoor playgrounds. Its eye-catching LED design and skill-based gameplay attract both kids and adults.

We offer a 1-year warranty, lifetime technical support, and detailed manuals and video guides. Spare parts and remote troubleshooting are also available anytime.

 Yes, it is safe and fun for kids aged 6 and up, with adult supervision recommended for younger players.

 Yes, we offer customization for bulk orders, including branding options.

 The standard configuration supports 2–4 players for maximum fun.

We offer a 12-month warranty covering technical support and key parts replacement.

It is a strength-testing arcade machine where players hit a target with a mallet to score points. The harder the hit, the higher the score shown on the LED tower.

The machine uses a digital sensor to measure the impact force of the hit and displays the result instantly on an LED screen.

Yes! You can calibrate the scoring sensitivity and impact threshold in the settings to make the game easier or more challenging.

It’s perfect for amusement parks, arcades, carnivals, FECs, shopping malls, and sports events — anywhere people gather for fun and competition.

Yes. It supports coin acceptors, tokens, or card swipe systems, and can also be set to free play mode.

Absolutely. We offer OEM/ODM services, including logo printing, color customization, and multilingual score displays.

Yes. The structure is durable, and only minimal maintenance is required — mainly checking the mallet, target pad, and sensors periodically.

Yes. We provide a 1-year warranty, lifetime technical support, spare parts supply, and online video assistance for troubleshooting and setup.

The cabinet is primarily designed for indoor use. However, if placed in a sheltered outdoor area or covered booth, it can operate reliably. Weatherproofing options are available upon request.

The standard configuration supports 1-2 players simultaneously, making it ideal for versus matches and tournament-style play.

Yes. We offer remote technical support, video tutorials, and replacement parts. Optional on-site services can be arranged for large orders or long-term partners.

Regular maintenance includes screen cleaning, joystick/button checks, and coin mechanism inspection. The design is user-friendly, allowing easy access to internal components.

Absolutely. The compact design and vibrant gameplay make it perfect for arcades, shopping centers, cinema lobbies, gaming cafes, and other entertainment venues.

It’s a classic arcade game where players use a soft mallet to hit randomly popping-up “mice” or characters to score points within a time limit.

Yes! The machine is designed to be safe and easy to play for children, typically ages 3 and up. We also offer dual-player and adult-sized versions.

Players earn points by accurately hitting the targets as they light up. The faster and more accurate the hits, the higher the final score and ticket output.

Yes, many models come with built-in ticket dispensers, making them ideal for redemption arcades. You can also adjust the ticket payout ratio.

Depending on the model, we offer single-player, double-player, or versus battle modes for increased player engagement.

The machine can be configured to accept coins, tokens, swipe cards, or run on free-play mode for events or exhibitions.

Yes, it is very low-maintenance. You’ll only need to check the sensors, lights, and mallet condition occasionally. We provide a full user manual and video guide.

Yes, we offer a 1-year warranty, along with lifetime technical support, remote troubleshooting, and access to replacement parts.

Subway Parkour is a fast-paced arcade redemption game where players control a running character to avoid obstacles, collect coins, and win tickets.

Yes! It features simple joystick or button controls and colorful cartoon graphics, making it perfect for children and family entertainment centers.

Yes, it’s a ticket redemption game. Players can earn tickets based on their in-game performance and distance covered.

Most models are designed for single-player gameplay to ensure full focus and an immersive experience.

Yes, we offer custom branding, lighting, sound, and difficulty level adjustments based on your operational needs.